Customization Guidelines

Customization Guidelines

Please take note of all info before ordering.


A Portrai Me custom drawing is usually completed in 4 to 6 weeks (unless ordered expedited) — this is an estimate and your piece will be completed within this general time frame. Let us know if there is a specific date you need your piece — we will do our best to accommodate as long as it is within the stated time frame.

International Orders

We cannot guarantee delivery dates for international orders as customs / shipping times are different for each country. However, we will provide a scan of your image and ship your piece within our usual 4 to 6 week timeline. This will allow you to have the image and shipping confirmation within this time frame. All international customs surcharges and import taxes are the responsibility of client ordering. The fees associated on our checkout for international pieces are for shipping & handling only. 

Priority items / placement

If you would like something to be the focal point or in the center of the piece, please mark it “priority” – and let us know if you have any other specific placement or arrangement in mind for your items.

Reference Images

If you are wanting a drawing of a specific item, object, or person, please attach reference photos when submitting your list. We can only illustrate as accurately as your image represents the object, so please ensure the image is well lit and includes all important details.

Drawing Style Note

This project is based on representations of images / words provided and is not a project based on pure realism. If you submit a specific image (i.e. a picture of you or someone you know) note that it may not be a ‘perfect’ rendering of them – but will be more of a representation or caricature of the person provided. Our project is based on a certain style and its main focus is on representing the motifs in one’s life, not making a picture perfect portrait of someone. We are happy to draw people if you submit them, but want this to be as clear as possible to help you guide your list. We will use the images you provide as a guide to create a stylized rendition of them. To get a better idea you can look through our Instagram feed to see themes and examples of how we draw people, objects, places, etc…

Objects / People

Each item written down or each person, item, animal, etc. in an attached photograph counts as one item. If you submit a picture that has multiple people, objects, or creatures — every individual “thing” counts as one item on your list. I.e. – “here is a picture of my husband and I” = two items – one for you and one for your husband. “My three dogs” = three separate items – one for each dog, etc….


We cannot draw specific brands or logos in our pieces for copyright reasons. If you do wish to include some sort of reference we can try the best we can to do so in a referential / caricature way. However, it will not be an exact replica.

Celebrity Images

If you wish to include a famous celebrity in your portrait know that it will be a ‘reference’ and not an exact interpretation of them. Please submit an image of the stage of life or image that represents them best that you would like us to work from.

Please send us an email if you have any further questions:

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